Returns, Exchange and Shipping Policy

Conditions for Refund or Exchange In-store:

1. 14-Day Window: To qualify for a full refund or exchange, products must be returned within 14 days from the date of purchase.
2. Conditions for Returns:
   • Items must be in their original packaging/box.
   • They should be in new condition (unused).
   • Once blade/frame holes are made on “boot only” boots, the product is considered “used.”
3. Fees and Charges:
   • Used, damaged, or blades/frames-mounted products will incur a 25% restocking fee.
   • Items returned without original packaging/box will be charged £10.00 per item.
   • A £35.00 fitting fee applies to boots returned for a full refund to cover the in-store fitting service cost.
4. Exceptions:
   • Fully custom orders, rapid custom orders, special order width fittings, opened packets, cut blade guards, and customized insoles are non-returnable.
5. Cosmetic and Structural Damage:
   • Everglides reserves the right to refuse a return if the product is severely cosmetically or structurally damaged.
6. Postal Returns:
   • If products are posted back to Everglides, the customer is responsible for any postage and packaging charges.

Christmas Exchange Policy:

Extended Exchange Policy: From November 1st to January 15th, boots purchased during the festive period can be exchanged or returned.

Conditions for Refund or Exchange:

1. The product must be returned in its original packaging and in new condition.
2. Once blade/frame holes are made on “boot only” boots, they are no longer considered new.
3. Used, damaged, or boots with blades/frames mounted incur a 25% re-stocking fee.
4. Items returned without original packaging will be charged £10.00 per item.
5. A full fitting fee of £35.00 applies to boots returned for a full refund.
6. No returns or exchanges for fully custom orders, rapid custom orders, special order width fittings, opened packets, cut blade guards, or customized insoles.
7. Everglides reserves the right to refuse returns for severely cosmetically or structurally damaged products.
8. Customers are responsible for postage and packaging charges when returning products by post.

Conditions for Refund or Exchange Online:

1. Size Exchange (UK Customers):
   • If your order doesn’t fit perfectly:
     • You’ve had a full online fitting with Everglides.
     • You’ve bought the exact model and size recommended.
     • We offer one free size exchange.
2. International Customers:
   • Responsible for return postage costs.
3. Third-Party Purchases:
   • If you buy from a 3rd party, Everglides isn’t responsible for aftercare or warranty.
4. Refunds/Exchanges:
   • Within 14 days of delivery.
   • Return in original packaging and new condition.
   • Used or damaged items will incur fees.
5. Fees and Charges:
   • Used, damaged, or blades/frames-mounted products will incur a 25% restocking fee.
   • Items returned without original packaging/box will be charged £10.00 per item.
   • A £35.00 fitting fee applies to boots returned for a full refund to cover the Online  fitting service cost.
6. Exceptions:
   • No returns for tights due to hygiene. Additionally, we do not accept returns for fully custom orders, special fittings, or permanent customizations
   • Everglides reserves the right to refuse returns for severely damaged products.

Warranty Cover: 

For Skates, it’s essential to recognize that over time, wear and tear are inevitable due to the rigorous demands of their use. The very nature of skating puts stress on these sporting goods, making them susceptible to damage or wear. Should you believe your skates are showing signs of a manufacturing defect please use the following policy for reference: 

1. Coverage Period:
   • Generally, ice skates are covered under warranty for up to 6 months. However, this duration may vary depending on the specific model and the supplier.
   • The warranty period begins from the day you receive your goods.
2. Defects Covered:
   • The warranty covers major defects related to material, finish, and stitching.
   • It also includes the structure of the hooks and eyelets.
   • The structure and construction of the sole are covered as well, although minor cosmetic variations are expected and not covered.
3. Exclusions:
   • Cosmetic Damage: Minor variations in material finish or stitching are not covered.
   • Sole Cosmetic Variations: Minor differences in the sole’s appearance (cosmetic variations) are expected and not covered.
   • Damage Beyond Manufacturing Defects: Once the goods are taken off the premises, Everglides is not responsible for any cosmetic or structural damage unless it’s a manufacturing defect.
   • Modifications: Warranty will be voided if you modify the product
4. Claim Process:
   • If a manufacturing defect occurs, notify Everglides by email within 6 months of purchase.
   • The defective goods will be passed back to the manufacturer for resolution.
   • The manufacturer will repair or replace the product at their discretion.
5. Important Note:
   • Original Sales Receipt: All warranty claims must be accompanied by the original sales receipt.

 

Shipping Costing for boots with blades: 

All our boots/blades are sent fully insured and tracked.

UK Mainland: £10.00 – £15.00 

UK Highlands and Islands : £20.00 –  £25.00 

Northan Irland: £20.00 – £25.00

(shipping costs are subject to change)

1. Import Duties and VAT: When you buy something from another country, there might be extra costs like taxes and customs fees. These are not included in the price you pay initially.

2. Your Responsibility: You, as the buyer, need to handle these additional costs. They’re separate from what you paid for the product and shipping.

3. Payment: If there are any import duties or VAT, you’ll get an invoice. You’ll need to pay it right away.

4. Our Role: We’re not responsible for these extra charges; they’re part of the country’s rules. We just want to make sure you know about them.