Refund and Exchange Policy

If you are looking to buy from us but are unable to make it into our Showroom, please find our refund and exchange policys below:

You CAN’T buy directly from our website- This is becuase we want to help you get it right. If you are intrested in any of our prouduts (especially for ice/roller boots) please allow us to work with you and complete an online fitting -or getting in touch directly 07927643409- During the fitting we can make sure that what we are sending out to you will the most suitable combonation of boots/blades/frames for you as a skater and indervidual!

PLEASE NOTE THAT FACEBOOK AND INSTAGRAM DEFAULT TO A 30 DAY RETURN WINDOW- WE OFFER A 14 DAY WINDOW*

*terms and conditions apply.

Buying Skates/Boots/Blades/Roller Frames:

Just incase you dont feel like your new Skates/Boots/Blades/Roller Frames are the most perfect fit for you we have a simple, easy return and exchange system along side our VIRTUAL FITTINGS.

The Skates/Boots/ Blades/ Roller Frames must be unused and in box / new condition. We do not refund or exchnage any products that have been used or show sign of cosmetic or structual damage.

We will happily offer an exchange within 14 days of confirmed delivery, if the above conditions are met.

At this time we offer the postage cost, for the additional item, free of charge for a UK address only. This does not cover the original items return cost.

Please get in touch for international shipping policies.

No exchnaged items are shipped until the original item is returned.

Buying Accessories: 

 

If you are not happy with your accessories (Spinners,Guards, Soakers, Smell Well, Jewllery, Lace Pullers, Laces etc) we offer a 14 day returns and refund. (14 days from the date of delivery)

PLEASE NOTE: If you accessories have been customised in anyway i.e. Guards cut to length, Insoles cut to length, these items are exempt from the returns and refund policy. Please check with a member of staff prior to purchase if you are unsure.

Manufacturing Warranty

Should a manutacturing defect occour please notify Everglides within a 90 day period. The goods in questions will be passed onto the manufacture to be resolved.

Online Fittings Are This Easy…..

All FOOT TYPES

We can fit all types of foot shapes and sizes including looking at the arch type and any ankel pronation

ALL TYPES OF BOOTS

Beginner to advance level skating, let us make sure you have the perfect fit!

BLADES AND ROLLER FRAMES

Want to change your blades or roller frames? Have a consultation with us and find the right one for you!

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‘So happy with the service from Everglides, and with my new skates! I was slightly sceptical about a virtual fitting – I didn’t have the option to travel to the store as I live in Scotland – but Lara was amazing. She was so helpful and knowledgeable, about skate brands and models, foot shape and sizes and all things skating! I thought my existing skates were maybe too big, but Lara understood right away that the problem was the skate shape, and how best to support my high arches, and recommended a new boot and insole combo that has already made a big different to my skating. She recommended reusing my existing blade to save money, and mounted my blade properly so I have finally found my outside edge! My new skates were also posted out super quickly. After just one skate my coach and I can both see a big improvement in my skating. Can’t recommend the virtual service enough. If I ever need new skates will definitely not go anywhere else.’

Ashleigh

‘I am delighted with my new skates! I am an international customer and took a chance with a ‘long distance’ fitting session. I was very impressed with the professional service I received. Lara was thorough, lovely to deal with and patient. She remained available for any extra questions and encouragement. I finally received the shoes to find that they are a perfect fit! Don’t hesitate to use everglides, you will be very satisfied and can be assured you are dealing with absolute pros!’

Sonia

Simply start by filling out the form and submiting your ideal time and date for us to video call you!

Please take your time to make sure these details are correct.





we also check ankel position, arch types and foot shapes

Ankle position
foot shape

OUR SERVICES

All included with an video fitting

 

Much like the services we provide instore we include the following, free with every boot/blade purchased from Everglides.

BLADE SHARPENING
HEAT MOULDING
INSOLES FITTING
BLADE GUARD FITTING
ROLLER MOUNTING
BLADE MOUNTING

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