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Privacy Notice

Everglides Ltd privacy policy explains how we use any personal information we collect about you when you use this website or visit one of our premises

What information do we collect about you?

We process personal information for certain legitimate business purposes; which include some or all of the following:

  • Where the processing enables us to enhance modify, personalise or otherwise improve our services/communications for the benefit of our customers.
  • To identify and prevent fraud.
  • To enhance the security of our network and information systems.
  • To better understand how people interact with our websites.
  • To provide emai, text and/or phone communication which we think will be of interest to you.
  • To determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes we will ensure that we always keep your personal Data rights in high regards.

How we will use the information about you?

We collect information about you to process your order, manage your account, and if you chose to opt in, to email you about our products we offer and inform you of any promotional offers we have on the site.

We may pass your information to our third-party service providers such as courier companies, suppliers, payment providers for the purposes of completing tasks and providing services to you on our behalf. (for example, we send your delivery address and contact details to the courier company so they are able to deliver your order to you). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

Everglides Ltd will not share your information for marketing purposes with any third-party company.

Cookies

Cookies are pieces of information that your internet browser stores on your computer's hard-drive that identify you when you use our website. Session cookies are used to provide a seamless experience on the site and to combine with our log files to understand the site's traffic and analyze demographic information in aggregate form.

Marketing

We would like to send you information about products of ours and any promotional campaigns we are running. If you have consented to receive marketing emails you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please call us on 07850 713119. Alternatively please send an email headed ‘opt out’ to us at upton@everglides.co.uk , upon receipt of a written opt out we shall discontinue processing your personal data as requested.

Paper Documents

Everglides may make use of a Customer Order Form which contains customer name, phone number, email address and postal address. The form is used to track back-orders which need to be placed with our wholesalers. It allows us to contact the customer when the goods arrive and arrange a suitable time for collection. The documents are stored in a locked room accessible only by Everglides core staff. We may retain the document for a period of up to 12 months following completion of the transaction for tracking purposes in the event of a warranty claim. After this retention period the document will be shredded and no copies retained. The document is a paper copy only and will not stored in electronic form,.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email upton@everglides.co.uk or write to us at the following address.

Everglides Ltd

Planet Ice Arena

Forest Way

Gosport

PO13 0ZX

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate. Please contact us using the details above if any information is found to be incorrect and we shall rectify immediately. 

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated 18th  May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

  • By email: upton@everglides.co.uk
  • or write to us at:

Everglides Ltd

Planet Ice Arena

Forest Way

Gosport

PO13 0ZX